SCREEN CARD / SUPPORT
Support
Questions about your card? Find help here.
Get in touch
Briefly describe what happened and include your device, iOS version and app version. Please do not send health data or confidential information.
Getting started
- Set your weekly plan during setup.
- Choose your bonus weights.
- Allow Screen Time access and select your leisure apps.
- Optionally connect Apple Health for steps, workouts and sleep.
Health bonuses are not appearing
In Screen Card, open “More → Apple Health” and request the data again. Check permissions in Health under your profile and “Apps → Screen Card”. Without the relevant data, no bonus can be calculated. Completing the permission dialog does not automatically mean the app can read data.
An app is not being paused
Check Screen Time permission and your leisure app selection. Protection is only active with permission and a configured selection. Apple controls when usage is reported; changes may appear with a delay.
Budgets, bonuses and a new day
Weekly plan changes take effect immediately, including today. New bonus weights apply from the next day. Unused minutes do not roll over. Manual activities and individual bonus sources have daily limits.
Widgets are slow to update
Open Screen Card to refresh your time account. iOS decides when a widget is updated, so widgets are not a live, second-by-second counter.